Home   About PMI   News   Consulting   Measurement   Training   Contact Us  
   Performance Management International English | 日本語  

Predictive Analytics -- Insight into the Future

Wrong choices waste time, money, and opportunity.  

Use Predictive Analytics for

 Marketing | Customer Engagement | Employee Engagement

 

You spend valuable time and money waiting for results the never meet your expectations.  Your data offers no clear roadmap to sustainable results.  Our solution is Predictive Analytics.

To break a never-ending circle of disengagement, PMI offers custom predictive analytics for marketing, customer engagement, and employee engagement, driving more customers to your business, and helping guide your organization with data-driven, predictive analyses to increase productivity, performance, and engagement. Predictive Analytics transform your business to determine what drives future results, and provide the game plan to build performance to new heights.

Interviewing, Recruitment, and Hiring

Used incorrectly, job boards are simply an out-of-control experiment.  Job Boards are not improving the quality of applicants; they only increase the number of applicants which to sift through. So, the talent pool remains unchanged year after year, as the number of disengaged employees, 80%, remains stagnant. The result? Disaster.  Disengaged employees are unhappily serving disengaged customers using the wrong game plan. Our solution is Predictive Analytics for Interviewing, Recruitment, and Hiring.

 

Marketing

Most marketing metrics are generally useless.  Are you using NPS or Satisfaction Scores?  Might as well stop.  The 20/80 rule has come and gone, and the new reality is the 50/50:  loyal and disloyal customers generate the same amount of income.  In other words, half of your customers are loyal but not satisfied, and the true measure of value and engagement, the emotional component of purchasing behavior, is being ignored.  

The NPS is even more unstable. There are two ways to get to a 20 NPS; 20 percent promoters: 80 percent passives and 0 percent detractors, or 60 percent promoters, 0 percent passives, and 40 percent detractors. A company with 20 percent promoters and 0 percent detractors is very different than one with 60 percent promoters versus 40 percent detractors. Instead, we offer insight into how to predict and bring in engaged customers with Predictive Analytics for Marketing.

 

Training

If your employees were hired for a job and they are not performing up to expectations, training, will not help employees perform better.  Training will stick and employees can grow only the they are being trained and mentored with the emotional template from which they see the world.  So instead of focusing on 'weakness' or 'skill gaps' which never change, PMI focuses on identifying and nurturing the strengths of the organization all the way down to each employee and customer.   Our solution is Predictive Analytics for Training. 

 

How is Disengagement, Sales, and Profits Linked?

Many companies rationalize turnover and customer disengagement is an inevitable cost of doing business.  Some companies believe that front line employees, even though they are the first and final touchpoint with customers, are unimportant and pay them little.  However, there are two basic reasons that causes customers and employees to leave, and the costs can be easily monetized.  Research has show year after year costs associated with turnover range from 90% to 200% of an employee’s annual salary.  Assuming the median cost as 140%, one employee with a total package of $40,000 a year that leaves, would cost $56,000.  If 20 people leave, the cost would be estimated at $1,120,000 a year. 

 

According to The Gallup Organization, the top two reasons given for employee turnover are: 

1.The immediate manager. If employees report that their manager's expectations are unclear; or that their manager provides inadequate equipment, materials, or resources’  

2. Poor fit to the job. When employees perceive that they don't have opportunities to do what they do best every day (2008)

The U.S. Bureau of Labor Statistics estimated the cost of replacing an employee at one-half to five times annual salary.  So if an average of 30% of employees quit, and their average pay is $52,000, the annual loss to a 600-seat call center is more than eleven million dollars. 

PMI offers a data-driven system on which to benchmark and hire high performance employees. Our models are custom-built screening surveys, able to predict superior performance at levels that are difficult to match by our competitors.  

 
 

What's New


J-PMC Now Provides Service in Indonesian
(October 26, 2015)

J-PMC expands into U.S. West Coast
(January 15, 2015)

Good Employee Index Developed
(August 17, 2010)

High Performance EQ Training Now Available
(March 03, 2010)

Spanish and Thai Version of the EQ-NP Validated
(November 30, 2013)

© Copyright 2014 Japan Performance Management Consulting (J-PMC). All Rights Reserved